Can I change or cancel my order?

Our Peppermayo warehouse team pack and ship orders quickly!
If your order has been shipped and a tracking number has been emailed to you, we unfortunately won’t be able to make any changes or process any cancellations for the order.

Please fill out our Urgent Order Change Form straight away by clicking here.

Once the form is completed, both our customer and warehouse teams will be alerted and your order will be placed on hold if we have not yet shipped out your roder.

Please note that we cannot guarantee that your change request will be actioned in time, but completing this form as soon as you can will give you the best chance to change your order.

There is no need to email or contact us separately, we will email you to confirm the changes or request more information, as soon as our team has actioned your request.

If we're too late to cancel your order, after receiving your order, you are more than welcome to return your items through our return portal, as long as they meet our returns criteria. Please see here for more information for what is eligible for returns.