Why was my package returned to sender by the carrier?

A package can be returned to sender if:
1. the carrier is unable to deliver the package due to an invalid address,
2. the package is not picked up in time from the post office after a failed delivery,
3. the carrier is not able to contact the receiver to organise a redelivery (DHL),
4. the carrier is not contacted by the receiver to organise a redelivery (USPS),
5. the package is refused by the sender,
6. duties and taxes are refused to be paid,

Unfortunately couriers do not prioritise RTS parcels and there is no way for us to intercept these.
This means it can take up to 4 months to be returned to us. Please note that the parcel can arrive earlier than this but we sadly cannot guarantee a timeframe as this is determined by the carrier.

When a package is returned to sender we are able to offer either 1) a store credit or 2) a replacement of the order if items are available with your updated address.

If you would prefer a refund then we sadly have to wait until we physically receive the parcel back at our depot before actioning this.

*Please note shipping fees are non-refundable and a RTS fee may be applied to packages.