My order says it has been delivered but I have not received it

Tracking information provides the most up-to-date order updates and often there is an option to see proof of delivery by the carrier.

We recommend checking the tracking link for any further details provided on the delivery and checking for a proof of delivery document from the carrier which often contains an image which can help you locate your parcel.

We recommend asking neighbours, landlords, receptionists or anyone that may have simply picked it up on your behalf.
Checking available security cameras can also help.

If you are still unable to locate the parcel we recommend reaching out directly to the carrier for assistance, as they may have delivered it to a local post office to be picked up.

If you are still unable to find your parcel please contact our team who will be happy to help.