Shipping

• Does DHL Express deliver to PO boxes?

  Unfortunately, DHL Express does not accept deliveries to PO boxes. If you have accidentally entered in a PO box address you will be able to use the DHL On Demand Delivery (ODD) Service to redirect your package to a new address. To read more about DHL's ODD service please click here - https://ww...

• Do you ship worldwide?

  Yes, we ship worldwide!  Please click here for our delivery options.

• How do I track my order?

  Once your order has been shipped, you will receive an email with tracking information, if you have any questions regarding the estimated delivery timeframe of your order, we highly recommend that you contact the courier company. If you have further questions about your tracking or haven’t receive...

• How soon will my order ship?

  We ship orders from Monday to Friday. We aim to ship orders out within 1 business day but please note during holiday or sales periods there may be an additional 1-2 business day delay. For delivery timeframes, please click here.

• My order says it has been delivered but I have not received it

  Tracking information provides the most up-to-date order updates and often there is an option to see proof of delivery by the carrier. We recommend checking the tracking link for any further details provided on the delivery and checking for a proof of delivery document from the carrier which ofte...

• My tracking says delivered but I have not received it, what do I do?

  It can be super confusing and frustrating when your parcel tracking indicates that it has been delivered but you haven’t received it. This doesn’t happen often but we will be able to help if it does! If this is the case we highly recommend checking around your property as sometimes couriers will...

• What are the delivery timeframes?

  Delivery timeframes can be found here - https://us.peppermayo.com/pages/delivery Delivery timeframes begin once the carrier receives and scans the parcel into their system. Please allow additional business days for your order to be shipped.

• What if I’m not home to receive my delivery?

  All of our parcels have a ‘Signature required’, If you are not home to receive your delivery and there is not a safe area to leave your parcel, the courier will leave a slip with the collection information and delivery it to your local post office. The parcel will be held at the post office for ...

• Where is my order?

  If you haven't received your order within 10 working days, please contact us by clicking here.

• Why is my order delayed?

  Our carriers have informed us that delivery delays may occur in areas of the United States affected by Hurricane Milton, which is expected to hit Florida on Wednesday, October 9th. This follows the impacts of Hurricane Helene, which has already affected several Southeastern states. Hurricane Mil...

• Will I need to pay additional customs fees or taxes for deliveries to United States?

  Orders under US$700 to the United States will not attract customs fees or taxes. Orders over US$700 may be charged customs fees and/or taxes. If extra fees are due, you will be contacted by your local customs authority or the courier once the parcel reaches the destination country. Please note,...